MakerMuse User Agreement

Welcome to MakerMuse ("MakerMuse.ai —— Where Every Maker Finds Their Muse"), operated by Shenzhen Creality Ecosystem Technology Co., Ltd with its registered address at 1205, Jinxiu Hongdu Building, Meilong Avenue, Xin Niu Community, Minzhi Street, Longhua District, Shenzhen, China.(hereinafter referred to as "MakerMuse", "we", "us" or "our").

At MakerMuse,

By logging in or registering (including via Email verification or Google One-Tap), you agree to be bound by the following terms and conditions, as well as any additional terms, conditions, and policies referenced herein or accessible via hyperlink (collectively referred to as the “Terms and Conditions” or “Terms”). These Terms and Conditions apply to all users.

Please read these Terms and Conditions carefully prior to accessing or using our services. If you do not agree to all of the Terms, you may not access or use any of our services. If these Terms are deemed an offer, acceptance is expressly limited to these Terms and Conditions. Your understanding and agreement are critical to ensuring the lawful and responsible use of our services.

Any breach or violation of any provision of the Terms shall result in the immediate termination of your access to and use of the services.

You may review the most current version of the Terms and Conditions on this page at any time. We reserve the right to update, modify or replace any portion of these Terms and Conditions by posting revisions, and we will provide you with notice accordingly. Your continued use of or access to the Service following the posting of any changes shall constitute your acceptance of such changes.

1. Important Notice

Prior to logging in or registering, you are strongly advised to carefully review the following terms.

1.1 Safety Commitment

Creality places the highest priority on protecting human life and safety. By using our products or services, you represent and warrant that the products, files (including SVGs and 3D models), or services obtained shall not be used, directly or indirectly, for any purpose that may endanger the health or safety of any individual. This includes, without limitation, the design, development, production, or distribution of weapons or weapon-related components. You further agree to refrain from any use that may violate applicable safety regulations and ethical standards.

1.2 Legal and Regulatory Compliance

Creality is committed to conducting its operations in full compliance with applicable laws and regulations in all jurisdictions where it operates, including but not limited to the laws of the countries or regions where its services are rendered, and its products are manufactured, sold, or used. By using our platform, you agree to abide by all applicable local, national, and international laws, rules, and regulatory requirements. You shall be solely responsible for ensuring that your use of our digital assets (including laser cutting and 3D printing files) complies with all applicable laws and regulations, and does not violate any relevant legal or regulatory provisions.

You must not transmit any digital worms, computer viruses, or any other malicious, disruptive, or destructive code.

2. Proprietary Rights & User Content

2.1 Platform Content

All content, including information, data, scene templates, generative workflows, photographs, graphs, videos, typefaces, graphics, music, sounds, SVG files, models, and other materials provided by us (collectively referred to as the “Content”) is protected by copyright, trademark, patent, or other proprietary rights. Such rights are valid and enforceable in all forms, media, and technologies, whether currently existing or developed in the future.

The Content provided is the property of its respective owner, and is owned by, licensed to, or used with prior permission by Creality where required. None of the platform's native Content or template logic may be reproduced, copied, modified, or manipulated for establishing a competing service in any manner whatsoever without the express written approval of the owner or Creality.

You hereby warrant that all content you upload shall not infringe upon any third-party intellectual property rights.

2.2 Inspiration Submission ("Wishing Well")

If you submit ideas, creative requests, reference links, or images to our "Inspiration Wishing Well" or similar features, you agree that such submissions are non-confidential. MakerMuse shall have a perpetual, irrevocable, royalty-free right to use, develop, and commercialize these ideas into future scene templates or features without any compensation to you.

2.3 Social Sharing

When you utilize our platform to generate social media posters (e.g., for Reddit, Pinterest, Instagram, X, WhatsApp), you grant MakerMuse the right to embed our brand identifiers, SEO keywords, and short links into the shared assets.

3. Use of the Platform

The services and products provided are intended for adult use only. They are not directed to, nor designed for use by, any individual under the age of 18 (or such higher minimum age as may be required by applicable law). You represent and warrant that you meet the foregoing age requirements.

In addition to other prohibitions set forth in these TERMS AND CONDITIONS, you are expressly prohibited from using the Services or Products for any of the following purposes:

For any unlawful or illegal purpose;

To solicit others to commit or participate in any unlawful acts;

To violate any applicable regulations, rules, laws, or local ordinances;

To infringe upon or misappropriate any rights of any third party (including copyrights of anime, movies, or IP characters when using custom prompts or image uploads);

To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

To submit false or misleading information;

To upload or transmit viruses or any other type of malicious code that may adversely affect the functionality, operation, or security of the Service, any related website or application, other websites, or the Internet generally;

To collect, track, or harvest the personal information of others;

To engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping activities;

For any obscene, lewd, or immoral purpose;

To interfere with or circumvent the security features of this platform;

To create or distribute AI deepfake or improperly used facial content, NSFW material, obscene content, or offensive content;

To fraudulently claim or sell the "Founder" identity cards or platform status.

We reserve the right to remove such prohibited content immediately and to suspend or terminate user accounts that violate these provisions.

4. Credits and Payments

4.1 Use of Credits

Certain AI services on MakerMuse require Credits (or Points), including but not limited to advanced AI model/SVG generation, high-resolution export, and other paid features that may be introduced by the platform in the future. Users must ensure that they have sufficient Credits in their account before using such services.

4.2 How to Obtain Credits

Users may obtain Credits through the following methods:

(1) Purchasing Credits through DTC channels Users may purchase Credits through DTC channels supported by MakerMuse. Once the purchase is completed, the Credits will be issued to the user’s account in accordance with the platform rules.

(2) Participating in promotional activities Users may receive Credits by participating in official MakerMuse promotional campaigns, marketing activities, membership benefit programs, joining the Creator/Affiliate plans, or other activities recognized by the platform. The amount of Credits granted, eligibility requirements, usage restrictions, and validity period shall be subject to the relevant campaign rules or official descriptions.

4.3 Validity Period of Credits

Credits purchased by users shall be valid for 10 years from the date they are issued to the user’s account. Upon expiration, any unused purchased Credits will automatically become invalid, and MakerMuse will not provide reissuance, extension, cash redemption, or other compensation, unless otherwise required by applicable laws and regulations.

Credits obtained through promotional activities may have a different validity period. The specific validity period shall be subject to the relevant campaign rules or page descriptions.

4.4 Credit Deduction Rules

When users use AI model generation, model export, or other services that require Credits, the platform will deduct the corresponding amount of Credits according to the deduction standards displayed on the relevant page or described in the applicable feature rules. By using such services, users agree to the applicable Credit deduction rules displayed by the platform.

4.5 Restrictions on Credits

Credits may only be used for designated services within the MakerMuse platform. Credits cannot be exchanged for cash, withdrawn, transferred, traded outside the platform, or used as any form of investment product, stored-value card, or financial product, unless expressly permitted by MakerMuse in writing (e.g., under specific Affiliate Commission Plans).

4.6 Changes to the Rules

MakerMuse reserves the right to adjust the methods of obtaining Credits, the scope of use, deduction standards, and other related rules based on product features, operational needs, or applicable laws and regulations. For any material changes affecting users’ purchased Credits, MakerMuse will provide reasonable prior notice through appropriate means.

5. AI Services

MakerMuse utilizes AI technologies to generate 2D vectors (e.g., SVG for laser cutting) and 3D models. You acknowledge that AI-generated outputs may vary in accuracy and may not precisely match the original image or user's intent. We do not warrant the aesthetic quality or structural perfection of such generated results.

By default, uploaded data will not be used for model training. You may choose to opt in to authorize the use of your data for training purposes. If you opt out, your data will not be used for such training.

If AI generation completely fails due to system or model issues within the platform, the corresponding Credits will be refunded.

6. Laser Cutting, 3D Model and Manufacturing Disclaimer

MakerMuse provides standardized layered files (SVG, 3D formats) that are designed to be structurally viable for manufacturing methods like laser cutting, engraving, or 3D printing under standard conditions. However, actual manufacturing results may vary significantly depending on user equipment (laser cutter power, 3D printer calibration), software settings, and materials used (e.g., wood, acrylic, filament). MakerMuse shall not be held liable for any wasted materials, hardware damage, or safety incidents (e.g., fire hazards from laser cutting) arising from the use of files generated on our platform. No refunds will be provided for manufacturing or printing failures.

7. Refund Policy

Credits are non-refundable after purchase

Exception: Credits will be refunded in case of an AI generation system failure within the platform

8. Data Storage and Retention

MakerMuse provides a permanent asset preservation system ("Generation History") for your generated works, subject to your account remaining active and in good standing. For more information on how we handle personal data, you may visit our Privacy Policy.

9. Disclaimer of Warranties & Limitation of Liabilities

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CREALITY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR IMPROPER USE OF ANY PRODUCT, FILE, OR SERVICE PROVIDED BY US, OR FROM ANY INACCURATE INFORMATION GENERATED BY ARTIFICIAL INTELLIGENCE AND DISPLAYED ON OUR WEBSITE OR SHARED WITH YOU IN THE COURSE OF YOUR INTERACTIONS WITH US.

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL NOT APPLY TO, OR OPERATE TO RESTRICT OR EXCLUDE, LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS OR SERVICES ORDERED THROUGH OUR WEBSITE, OR FOR OUR GROSS NEGLIGENCE, INTENTIONAL OR WILLFUL MISCONDUCT, RECKLESS OR MALICIOUS BEHAVIOR, OR FRAUD.

10. Indemnification

You agree to indemnify, defend and hold harmless us, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any third-party claim or demand, including reasonable attorneys’ fees, arising out of or relating to your breach of these Terms and Conditions or any document incorporated herein by reference, or your violation of any applicable law or the rights of any third party (especially when generating fan-art or IP-related physical goods).

11. Severability

In the event that any provision of these TERMS AND CONDITIONS is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these TERMS AND CONDITIONS, such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Governing Law & Dispute Resolution

PLEASE READ THIS CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.

ARBITRATION AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THIS SECTION OR WHERE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO RESOLVE ANY DISPUTE BETWEEN YOU AND US THROUGH BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Mandatory Arbitration of Disputes. Except for Excluded Disputes, as defined below, you and we agree that any dispute, claim or controversy between us, including but not limited to disputes, claims or controversies arising out of or relating to these Terms and this Arbitration Agreement (including the formation, breach, termination, enforcement, interpretation, scope, applicability or validity thereof), the Products, the Services, or the Content (collectively, “Disputes”), whether such Dispute arose before, on, or subsequent to you entering these Terms, shall be exclusively and finally resolved by binding, individual arbitration in accordance with this Arbitration Agreement, and not in a class, representative or consolidated action or proceeding (except for the Mass Filing Procedures as set forth below). To the extent allowed by law, the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Disputes relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any Dispute that all or any part of this Arbitration Agreement is void or voidable, and further, that the arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms are unconscionable or illusory, in whole or in part, and any defense to arbitration, including waiver, delay, laches, or estoppel. To the fullest extent permissible by applicable law, all Disputes must be filed within one year after such Disputes or cause of action arose or it will be forever barred. If any court or arbitrator determines that this Arbitration Agreement is void or unenforceable for any reason as to Disputes arising before the date of posting of this Arbitration Agreement, then you may still be bound to previous versions of this Arbitration Agreement by reason of your separate agreement to those previous versions. If you or Creality files or causes to be filed in court (other than small claims court) a complaint alleging a Dispute that is subject to arbitration under this Arbitration Agreement, the defendant/respondent will notify the party or the party’s attorney (if an attorney has entered an appearance) of the existence of this Arbitration Agreement, and request that the complaint be withdrawn.

Class Action/Jury Waiver. You and Creality agree that, to the fullest extent permitted by law, each party is waiving their respective rights to a trial by jury or to participate as a plaintiff, claimant, or class member in any class, collective, private attorney general, representative, or consolidated proceeding (other than the permitted Mass Filing Procedures). This means that you and Creality may not bring a Dispute on behalf of a class or group and may not bring a Dispute on behalf of any other person unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual Dispute. This also means that you and Creality may not participate in any class, collective, private attorney general, representative, or consolidated proceeding brought by any third party, and any arbitration will be conducted only on an individual basis (other than the permitted Mass Filing Procedures). You and Creality may participate in a class-wide settlement.

Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures: Prior to filing an arbitration, each party will notify the other party in writing of any Disputes (other than an Excluded Dispute in which a party is seeking an injunction or other equitable relief for intellectual property infringement) not less than thirty (30) days from the date they arise, so you and we can attempt in good faith to resolve the Dispute informally. Notice to Creality shall be sent by certified mail addressed to cs@creality.com. If you and we cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by either of us, then either you or we may, as appropriate and in accordance with the Agreement, commence binding arbitration or, for Excluded Disputes, submit a claim in court.

Exceptions and Opt-out. As limited exceptions above: (i) you and Creality may elect to resolve a Dispute in small claims court seeking only individualized relief, so long as the action is not removed or appealed to a court of general jurisdiction; and (ii) you and we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the actual or threatened infringement or misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights (“Excluded Disputes”). In addition, you will retain the right to opt out of arbitration entirely and litigate any Dispute if you provide us with written notice of your desire to do so by email at cs@creality.com within thirty (30) days following the date you first agree to these Terms (“Opt-Out Period”). The opt-out notice must contain your full legal name, your complete mailing and email address and phone number, a clear statement that you wish to opt out of this Arbitration Agreement, and your signature. If your Opt-Out Period has passed, you are not eligible to opt out of this Arbitration Agreement, and you will be bound to the terms and conditions of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other provisions of the Terms will continue to apply to you. Additionally, if you opt out of this Arbitration Agreement, agreements by reason of your separate agreement to them, including subsequent agreements to arbitrate. In other words, opting out of this Arbitration Agreement shall have no effect on any other arbitration agreements you entered into with Creality. If Creality makes any future changes to this Arbitration Agreement (other than a change to the Notice Address or other non-material changes), Creality will provide you with notice (to the extent we have your contact information). You may reject any such change by sending an email to cs@creality.com within 30 days of the posting of the amended arbitration agreement that provides: (i) your full legal name, (ii) your complete mailing address, (iii) your phone number, (iv) the change(s) you are rejecting, (v) and, if applicable, the username or email address associated with any purchase from Creality. This is not an opt out of arbitration altogether. Your continued use of the Services after this 30-day period constitutes acknowledgment of, and agreement to, the changes to the Arbitration Agreement.

Conducting Arbitration and Arbitration Rules. If we cannot resolve the Dispute through the informal dispute resolution procedures above, you and Creality each agree that all Disputes shall be resolved exclusively through final and binding individual arbitration, rather than in court. The parties may agree to waive hearings and resolve Disputes through submission of documents. Any arbitration hearing will be conducted remotely by telephone or video conference to the extent possible, but if the arbitrator determines, or the parties agree, that a hearing should be conducted in person, the arbitration hearing will take place as close to your residence as practicable, or another agreed upon locale, and shall be before one arbitrator. All Disputes shall be submitted to the Hong Kong International Arbitration Centre (“HKIAC”). The arbitration shall be administered by HKIAC under its Arbitration Rules as applicable (the “Rules”) then in effect, except as modified by these Terms. The Rules are available at www.hkiac.org. A party who wishes to start arbitration must submit a written Demand for Arbitration to HKIAC and give notice to the other party as specified in the HKIAC Rules. The HKIAC provides a form Demand for Arbitration at www.hkiac.org. The laws of the People's Republic of China, without regard to choice or conflict of law principles, shall govern: (i) any issue regarding the interpretation or enforcement of this Arbitration Agreement to which the Rules are found not to apply, and (ii) any other issue in a Dispute arbitrated hereunder.

Mass Filing Procedures. If HKIAC determines that 25 or more similar arbitration demands presented by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, or organization are allowed to be submitted for arbitration, HKIAC’s mass arbitration and mediation fee schedule shall apply and the parties agree that the arbitrations will proceed in accordance with the batching process as follows: (i) HKIAC shall administer the arbitration demands in batches of at least 25 demands for arbitration of a similar nature, with the discretion to create additional batches if HKIAC finds that they are necessary to facilitate the efficient resolution of demands; (ii) HKIAC shall provide for concurrent resolution of each batch as a single consolidated arbitration; and (iii) following such determination of a mass filing, HKIAC shall apply a single set of administrative fees per batch in accordance with HKIAC’s mass arbitration fee schedule. All parties agree that arbitrations are of a “similar nature” for purposes of these Mass Filing Procedures if they arise out of or relate to the same or similar event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. We reserves all rights and defenses as to each and any Dispute, demand for arbitration, and claimant. These Mass Filing Procedures shall in no way be interpreted as authorizing class arbitrations of any kind.

Authority of Arbitrator. Except as may be limited by the HKIAC these Terms and the applicable HKIAC Rules, the arbitrator will have the exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including awards of attorneys’ fees and costs, in accordance with applicable law. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual (except for the Mass Filing Procedures).

Severability and Survival. If an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid, illegal, void or unenforceable, then that part of these Terms will be deemed severed from the Terms and will not affect the validity or enforceability of the remaining Terms. This Arbitration Agreement shall survive termination of these Terms. The terms and conditions of this Arbitration Agreement shall supersede and replace any and all previous arbitration and class action/jury waiver agreements you may have entered into with Creality.

Confidentiality. The arbitrator, Creality, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.

Non-Arbitral Disputes Governing Law & Mandatory Forum Selection. If (i) you timely provide a valid Opt-Out Notice as provided above, and you are not bound to any previous or other arbitration agreements with us; or (ii) any Dispute is determined not to be subject to arbitration or resolution; or (iii) any court of competent jurisdiction or arbitrator, after exhaustion of all appeals, determines that the Class Action/Jury Trial Waiver, as provided above, is void or unenforceable for any reason, or that your Dispute can proceed on a class, collective, representative, or consolidated basis other than the Mass Filing Procedures, as provided above; then you and Creality each irrevocably agree that the exclusive jurisdiction and venue with respect to such Dispute shall be the courts of competent jurisdiction, and any such Dispute and these Terms shall be governed by and construed in accordance with the substantive and procedural laws of that jurisdiction, without regard to choice or conflict of law principles.

If you have any questions about this user agreement, please contact us at: MakerMuse.ai@creality.com